Unfortunately, we do not accept parcels of any document type. If any of these are received, they will be returned to the sender; though you will be notified. If this continues on the same account, we will have to close your MyUKCart account.
E-liquids fall under restricted items so we are able to ship them under some conditions. In order to confirm, we will need the material safety datasheet of the e-liquid you are looking to ship. Please email this information to us via hello@myukcart.com and we shall get back to you to advise.
View and compare our membership types and and decide which one is best for you. Click here to register and receive your free and personal MyUKCart address.
Yes, you can! Once you sign up successfully and receive your membership confirmation, you are set to start your shopping.
No. MyUKCart address is a full street address with your unique Suite number. You can see your address by clicking my account and it will look like this;
Address line 1: 58 Low Friar Street Address line 2: Unit 13 Suite Number: Suite TH18-XXXX City: Newcastle-Upon-Tyne County: Tyne and Wear Post Code: NE1 5UD Country: United Kingdom
Whenever you shop from any UK online store, use your MyUKCart suite address as the “delivery address” in the format below;
Address line 1: 58 Low Friar Street Address line 2: Unit 13 Suite Number: Suite TH18-XXXX City: Newcastle-Upon-Tyne County: Tyne and Wear Post Code: NE1 5UD Country: United Kingdom
Please Note: Your billing address MUST BE the address associated with your own debit or credit card.
Yes. You can cancel your MyUKCart membership anytime without any liabilities by giving us written notice (email, fax or letter). Upon cancellation, you will receive a prorated refund on any unused portion of your available funds. Refunds will be processed within twelve(12) business days of cancellation. If you cancel your membership, MyUKCart reserves the right to refuse to accept any mail and/or package that will be delivered to your suite after the cancellation date.
Yes, you will be charged a service fee of 10% of the total order.
Yes, you can submit your personalized orders by adding details of your personalization at the “Additional Information” area during check out. If customization will require a file upload, your buyer will contact you to let you know how you can submit your file.
No. All Shop4Me orders must come to our facility first. This is to ensure that all orders received are accurate before sending them out.
Yes you can. However, we do not participate in bidding on members’ behalf so always choose “Buy Now” items when submitting orders from auction sites such as Ebay. The Ebay item or seller must be located in the UK and it is your responsibility to ensure that items you choose are in stock. If an item is sold out, we will cancel that item and credit your wallet with the refund.
No. We are only able to buy from merchants within the UK.
No. We only accept parcels that originate from merchants within the UK. If any parcel arrives at our facility originating from outside the UK, it will be returned or discarded.
Most online stores have standard delivery of 3-5 working days, however, bear in mind that some orders may take up to 15days to be delivered. You will have the option of choosing expedited delivery during checkout if that option is available. Occasionally some merchants may delay delivery, if this happens we will email you to let you know.
Once payment is cleared, your order will be processed within 24hrs when placed Monday to Friday. Orders placed after 1400hrs (UK time) on Friday will be processed on the next working day. Orders placed on holidays will also processed on the next working day.
Yes, you can, for as long as the order has not been processed. When you cancel your order, your payment will refunded to your account.
If an item in your order is not in stock at the time of processing your order, we will notify you and you will have the option of continuing the rest of the order without the out-of-stock item or cancelling the entire order. Your account will be credited with the appropriate refund.
MyUKCart will be happy to return any item in accordance with the store’s return policy. However, you will bear the cost of returning the item to the vendor. Once the vendor receives your return and processes your refund, your account will be duly credited with the refund amount. Please allow up to 14 working days for your refund to be credited to your account.
Please note that vendors do not refund delivery cost. Only the items cost will be refunded.
You can pay for your order using the following payment methods at MyUKCart checkout;
- Debit/Credit card (VISA, MasterCard, Discover and American Express). 3.7% payment handling fee is applicable
- Paypal. 3.7% payment handling fees applicable
- Bank Transfer. GB£ 15.00 bank charges is applicable. Transfer must be in Great British Pounds.
- MyUKCart Wallet. Free
Yes. Credit/ debit card transactions have a limit of £2,500 per transaction.
Paypal transactions have a limit of £2,500 per transaction.
Send2me services allows you to send your packages to your assigned UK address and we will send your packages to you wherever you are. We can understand that most UK shops do not deliver to overseas address so this service is the best way to order online from UK as you will checkout with your own UK address.
Yes. MyUKCart opens every package that comes to our facility in order to ensure that items are in good condition and are legal for export.
Yes. This is to ensure compliance with UK export regulations. We will however make every effort to return wrapped items to their original state as best as possible.
MyUKCart logs your package into your account within 24hours after it arrives at our facility. You will get an email prompt whenever a package is logged.
If an address on a package has a missing vital information such as suite number, the package will be returned to the sender or discarded. It is your responsibility to ensure that you enter the correct address including the suite number as shown on your account when sending parcels to your suite.
Yes. We are happy to send your package to a UK address for you. However, you will bear the delivery cost to the local address.
Actual weight is the weight of the package when you weigh it on a scale.
Dimensional Weight, also known as “volumetric weight”, is the weight based on the size or volume of the package. Dimensional weight is calculated by multiplying the length, width and height of the package. Below is a standard formula for calculating dimensional weight;
L(cm) x W(cm) x H(cm) / 5000 = weight in kg
You can check with our Volumetric Weight calculator below.
You will be charged the billable or chargeable weight. Once the dimensional weight is calculated, it will be compared with the actual weight and the greater of the two will be used to determine the billable or chargeable weight.
Between the actual weight and the dimensional weight, whichever is greater will be the weight you will be charged.
MyUKCart couriers for express deliveries are DHL, UPS and TNT. Please to choose your preferred courier when submitting your send2Me request.
- Sign in to your account.
- From My Packages, submit the package(s) you would like to include in the send request
- Declare the contents and values of your items
- Tick all other applicable instructions – Consolidate, Include Original Invoices, Repack, Remove All Excess Packaging (this service is FREE to Gold and Platinum members)
- Choose your preferred courier
- Click Send Now
- Pay for your package
- Check and track the status of your package.
MyUKCart consolidates by combining your parcels into a single package or the least number of packages possible, saving you up to 75% on international delivery rates. Consolidation is FREE for Gold and Platinum Customers.
Typical transit time for express packages is 3-5 working days but may take up to 10 working days. Please check transit times for your country.
Yes, you can include several delivery/shipping addresses. Go to my My Account> My Address Book > Add New.
Click here for a full list of prohibited and restricted items.
Depending on the type of goods being exported, MyUKCart may charge a fee of up to £200 as special handling fees for restricted items.
Please note that MyUKCart will not be responsible for rejection or confiscation of restricted items by customs in destination country. Always contact us before you buy items that may be restricted.
No. MyUKCart cannot export prescription medicines. We do not accept prescription medicines so please do not send any prescription medicines to your MyUKCart suite.
Non-prescription or over the counter medicines can be exported provided they comply with the UK Food and Drugs Administration guidelines. Over the counter medications must be in their original packaging and must originate from a UK seller. MyUKCart is not able to export non-prescription or over the counter medications that originates from sellers outside the UK.
Yes. We offer airfreight services for consignment weighing 100kg and above. Airfreight is generally less expensive than courier and is quite economical when sending heavier goods. Transit times for regular airfreight is 7-10days.
Please note that airfreight consignments must comply with all export guidelines of the nominated carrier. The consignee is responsible for clearing the consignment when it arrives at the destination airport.
You declare your items by entering the category name of your items at the Declare Items section. Category names may include but not limited to one or combination of the following;
- Apparel (Women, Men, Children, Baby)
- Footwear (Women, Men, Children, Baby)
- Jewellery (Fashion, Fine)
- Books
- Baby Feeding
- Video Game
- Mobile Phone
- Gift
- Product Sample
- Sports Equipment/ Accessories
- Bag (Leather, Faux Leather, Fabric)
- Laptop
- Tablet PC
- Beauty Items
- Health Supplements
- Kitchen Appliance
- Non-Perishable Foods (Chocolates, Sweets, Cookies, Snacks etc.)
Declaring the contents of your package is mandatory export/import customs requirement.
Declare total value of your parcel by entering the total invoice value of the parcel in the Declare Total Value section. If there is no invoice, enter the market value of the items. Declaring the value of your package is a mandatory customs export/import requirement.
While the delivery cost includes all handling fees and export charges, you may still be responsible for payment of import duties and taxes that may be levied against your package by your local customs. It is your responsibility to contact customs in your country when your package is held for payment of import duties and taxes. MyUKCart is not responsible for payment of import duties and taxes.
Some couriers may also charge you brokerage and/or handling fee for clearing your package through customs. MyUKCart does not pay these fees, the recipient does.
Custom delays are completely out of our control therefore, we cannot guarantee how long it will take customs in your country to release your package. MyUKCart is not responsible for any delays associated with customs in destination country.
